Google ‘Very Sorry’ After the Cloud Eats Thousands of Gmail Accounts

By Sam Gustin

(Update 4:30 p.m. EST: Google spokesman Andrew Kovacs just tweeted that the company’s initial statement on the number of users affected was wrong. “Gmail issue: affected 0.02% of users not 0.08%, restored access for 1/3, remaining 0.013% being restored on ongoing basis,all w/in 12 hrs.” That means the number of affected accounts is probably closer to 40,000. Kovacs’s tweet makes no mention of data recovery.)

For years now, Google has touted the reliability of its cloud-based products — web services like Gmail and Docs that live on remote Google servers, which users can access from anywhere.

Of course, if you were one of the estimated 150,000 people whose Gmail accounts vanished into the ether Sunday night, you may be re-evaluating the efficacy of these cloud-based services.

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